Home For Providers And Servicemen
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For Providers And Servicemen

Resources for service professionals to set up, manage, and grow their business on Orbas.
By Jamahl Thomas
• 4 articles

Signing Up as a Provider

Orbas Services connects skilled professionals with customers who need reliable, on‑demand help. Follow the steps below to create your provider account, submit verification documents, and activate your profile. 1. Start the Registration Flow 1. Open services.orbas.io and click Become Provider on the home page. 2. You’ll be taken to the Provider Sign‑Up wizard, which walks you through three tabs: Provider Details → Company Details → Address. Tip: You can pause and resume at any point—your progress saves automatically under the email you entered. 2. Complete Provider Details 2.1 Personal Profile - Upload a clear profile photo. - Enter your legal name, email, and mobile number (including country code). - Select the zones where you’re willing to work (e.g., SE London, Royal Tunbridge Wells). - State your experience interval (e.g., 5 years +) and supported languages. - Create a strong password and confirm it. Passwords should be unique and at least 12 characters. 2.2 Proof‑of‑Identity & Background To protect customers and comply with UK safeguarding guidance, all new providers must upload: - Photo ID – passport or driving licence (front & back) . - DBS certificate (enhanced if you’ll be entering homes or working with vulnerable groups). - Proof of address – recent utility bill or bank statement (≤ 3 months old). Documents are encrypted in transit and at rest. Our compliance team reviews them within 24 hours – you’ll receive an email once approved. 3. Add Company Details Operating as a registered business? Complete the Company Details tab: - Upload a company logo. - Enter your company name, email, and contact number. - Provide a concise description of your services and USP. - If you carry professional indemnity or public‑liability insurance, upload the certificate for faster trust badges. Sole traders can skip this section and proceed with personal details only. 4. Enter Service Address & Coverage 1. Add your street address, city, county/state, and postcode. 2. Confirm your country; cross‑border providers may require extra checks. 3. Map pin your base location so customers see estimated travel fees. You can add multiple service addresses later under Dashboard → Settings → Locations. 5. Submit & Verify - Click Create Account. A verification email is sent instantly—open it and press Confirm. - Our review team checks ID and documents. You’ll receive one of three statuses: - Approved – start listing services. - Needs More Info – follow the link to upload missing files. - Rejected – we’ll outline why and how to re‑apply. Identity verification is standard practice across leading marketplaces to maintain trust. 6. Post‑Approval Checklist 1. Create your first service listing (see Creating Your Service guide). 2. Set availability in your calendar so customers can book instantly. 3. Enable 2‑factor authentication under Security for additional protection. 4. Link payout method (Stripe Connect or bank transfer) before accepting paid jobs. 7. Common Questions Q • How long does ID review take? Most profiles are approved in under 24 hours; manual reviews can take up to 72 hours. Q • Do I need a DBS if I only offer exterior work? Basic ID is sufficient, but a DBS can boost booking confidence and search ranking. Q • Can I sign up via the mobile app? Yes—tap Become Provider on the login screen and follow the same steps. For more help, open a ticket via Support → Contact Us or email providers@orbas.io.

Last updated on Jul 14, 2025

Earnings & Payouts

Getting paid on Orbas Services is simple: complete a job, watch your balance update in real‑time, and submit a withdrawal when you’re ready. This guide explains how your earnings accumulate, what fees apply, and how to move funds from your Orbas wallet to your bank. 1. How Earnings Accumulate Every time a client marks a service as Completed, the platform releases the job value (minus platform commission) into your Pending Balance. Similar to freelance marketplaces such as Upwork, Orbas holds the funds for a short security window—five to seven days—to safeguard against charge‑backs or disputes citeturn0search1⸺turn0search7. Once the window closes, the amount shifts to Available Balance, ready for withdrawal. Why the wait? Other peer‑to‑peer platforms apply clearance periods of five days or up to fourteen days to mitigate fraud and payment reversals. Our seven‑day standard offers a balanced mix of safety and speed. 2. Commission & Fees Orbas takes a 10 % service commission on the subtotal you set—covering payment‑gateway charges, dispute mediation, and continuous marketing. Example: You price Electrical Wiring & Installation at £135. After a 10 % commission (£13.50) and applicable taxes, £121.50 moves into Pending Balance. Payment processors (PayPal, Stripe, Payoneer) may add their own micro‑fees—usually 1–3 % or a flat £0.30—when the payout reaches your external account. 3. Submitting a Withdrawal 1. Open Dashboard → Wallet → Send Withdraw Request. 2. Enter the amount (minimum £25 | maximum equals Available Balance). 3. Select a Payment Method: • Bank Transfer (Stripe Connect) – clears in 3-5 UK business days. • PayPal – often instant, but may take up to 24 h and incurs PayPal’s withdrawal fee. • Payoneer – same‑day for most currencies; limits apply (£5,000 daily). 4. Add an optional message to help Finance resolve any special instructions. 5. Press Submit. You’ll receive an email confirmation. Withdrawals are processed twice daily (10 AM & 4 PM GMT). Requests submitted after 4 PM roll into the next business batch. 4. Payout Timeline - Standard – funds land in your bank within 3-5 business days after the seven‑day clearance. A withdrawal can be delayed by national holidays, incorrect account data, or random compliance checks similar to TaskRabbit’s eight‑day buffer on flagged accounts. 5. Taxes & Documentation At year‑end, Orbas issues a downloadable Annual Earnings Statement. Keep this for HMRC self‑assessment or local tax filings. If you surpass £1,000 in UK annual trading income, you must register for self‑assessment per HMRC rules (see gov.uk guidance). Non‑UK providers should consult local regulations. 6. Troubleshooting Balance not updating? Reload the Wallet page; caches can lag a few seconds after job completion. Withdrawal pending > 48 h? Check your email for KYC requests. New payout methods can take up to three days to activate—industry standard on Upwork and Stripe to reduce fraud. Payment method rejected? Ensure the legal name on your bank/PayPal matches the one on your verified ID; mismatched names trigger automatic blocks. Still stuck? Open a ticket via Support → Payments and attach your withdrawal ID for a priority response. Start completing tasks and send your first withdrawal request right from the Provider Dashboard today.

Last updated on Jul 14, 2025

Creating a Serviceman as a Provider

If you operate as an agency or manage multiple technicians, you can add individual Servicemen under your provider account. Each serviceman gets their own calendar, service history, and rating, while payouts flow through your primary wallet. 1. Open the Create Serviceman Wizard 1. Sign into your provider dashboard. 2. In the left‑hand menu choose Servicemen → Create Serviceman. The wizard has three tabs: General, Address, and FAQ. 2. Complete the General Tab - Photo – upload a clear, front‑facing image (JPG/PNG ≤ 5 MB). Profiles with photos see up to 40 % more bookings. - Name & Contact – use the serviceman’s legal name, unique email, and direct mobile number. - Experience – choose an interval (e.g., "5–10 years") and enter an exact duration if relevant ("7 years"). - Languages – tick every language the serviceman can confidently speak; this improves search matches. - Password – create a strong, unique password; the serviceman can reset it later. - Description – 2–3 sentences summarising skills and any certifications. - Featured toggle – switch on only if this person is your flagship expert; featured spots are limited. - Status – leave as Active to publish immediately after verification. Tip: A complete General profile is the #1 factor in winning repeat bookings—avoid leaving optional fields blank unless genuinely irrelevant. 3. Fill in the Address Tab Provide the serviceman’s primary working territory so customers see accurate arrival‑time estimates. - Category – choose Home, Work, or Other depending on work environment. - Alternative Name / Phone – optional aliases or secondary contact. - Country / State / City – populate using the dropdowns; this drives geo‑search. - Area / Locality & Postcode – be as specific as possible. - Full Address – internal use only; never shown to clients. 4. Upload Verification Documents After saving the profile you’ll be prompted to provide: - Government‑issued ID (photo ID) - Right‑to‑work evidence (for UK contractors this may be a share code or residence permit) - DBS certificate (mandatory for services in homes with vulnerable clients) - Public‑liability insurance document (PDF or image) - Professional certification if required by the service category (Gas Safe, NICEIC, etc.) Documents are encrypted at rest and reviewed within one working day. 5. Submit & Await Activation - As soon as you click Save, the serviceman is created with Pending status. - Orbas compliance reviews ID and insurance. - You and the serviceman will receive email confirmation when the status flips to Active—usually within 24 hours. - The serviceman can log in with the email/password you set and manage their own calendar. 6. Next Steps - Link the serviceman to existing services under Services → Edit → Assigned Servicemen. - Encourage them to keep availability up‑to‑date to avoid missed bookings. - Monitor their ratings via Dashboard → Analytics → Team Performance. Creating dedicated servicemen profiles helps clients pick the exact professional they want and improves your agency’s capacity to accept simultaneous bookings. Take a few extra minutes to complete every field—the higher conversion rate is worth it.

Last updated on Jul 14, 2025

Creating Your Service

A polished listing is the single greatest lever you control for winning bookings. Follow the steps below to publish a listing that is easy to discover, inspires trust, and converts browsers into paying clients. 1. Open the Create Service Wizard After signing in, click Dashboard → Services → Create Service. The wizard walks you through five tabs—General, Address, FAQs, Add‑ons, and Package—so you can capture every detail a customer needs before committing. 2. Complete the General Tab 2.1 Title and Keywords Choose a clear, keyword‑rich title such as “Electrical Wiring & Installation – Certified Electrician in SE London”. Marketplaces surface listings that match user queries; concise, descriptive titles rank higher and get more clicks. 2.2 Zones & Category Select all zones where you can realistically serve clients. Correct geographic tagging places you in local search results and reduces last‑minute cancellations. 2.3 Type & Required Servicemen Set the service Type (Home, Work, Other) so customers understand context. Enter the minimum team size (e.g., 2 electricians) so pricing and availability auto‑calculate accurately. 2.4 Pricing, Discount, and Tax Price transparently: list your base rate, optional discount, and tax category. Research comparable services to validate your rate and avoid the “race to the bottom” trap. Tip: Add a small launch discount to gain momentum during the first 30 days—early social proof is a powerful ranking factor. 2.5 Commission & Duration Input the platform‑defined commission percentage and realistic job duration. Precise estimates reduce disputes and improve customer satisfaction. 2.6 Media - Video demo (optional) – a 15‑ to 60‑second clip of you or your team at work builds confidence and improves conversion rates. - Thumbnail & Images – upload sharp, well‑lit photos (1200×800 px minimum). High‑quality imagery can lift conversions by up to 40 % on marketplace listings. 2.7 Description & Content Write a benefits‑led description that: - Defines the problem you solve - Lists what’s included/not included - Explains why you’re qualified (certifications, years of experience) - Ends with a clear call‑to‑action (“Book now to secure next‑day installation”). Crafting persuasive copy can increase your booking rate dramatically. 3. Set Your Service Address Add a precise street address or service radius. Accurate location data powers local discovery engines and avoids surcharge misunderstandings. If you serve multiple zones, create separate listings or enable the Multi‑Zone toggle and set travel fees accordingly. 4. Add FAQs That Remove Doubt Use the FAQ tab to pre‑empt common objections (e.g., “Do you supply materials?” “Are you insured?”). Well‑crafted FAQs cut chat back‑and‑forth and shorten the booking cycle. 5. Create Add‑ons and Packages - Add‑ons – upsell extras like “Old fixture disposal” or “Same‑day call‑out”. Keep prices transparent to avoid sticker shock. - Packages – bundle related services (e.g., “Full House Re‑Wiring – 3‑bed flat”) at a value price. Bundles boost average order value and simplify decision‑making for clients. 6. Preview, Publish & Promote 1. Click Preview to review all media, text, and pricing. 2. When satisfied, toggle Is Featured if you plan to run paid boosts. 3. Hit Publish. Your listing enters moderation and typically goes live within 60 minutes. 4. Share your listing link on social platforms or add it to email signatures to drive early traffic. Pro move: Once the listing is live, ask your first customers for photo reviews—listings with authentic images and 5+ reviews rank higher in search. 7. Edit & Optimise Over Time - Monitor the Analytics tab for impressions, bookings, and conversion rate. - Iterate your title and description with new keywords customers use in chats. - Refresh images every quarter to stay visually competitive. Continuous optimisation keeps you ahead of new competitors entering the marketplace. Creating a professional, data‑driven service listing takes less than 20 minutes but pays dividends for the lifetime of your business on Orbas Services. Take the time to perfect each element, and you’ll stand out, earn trust, and convert more visitors into loyal customers.

Last updated on Jul 14, 2025