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For Customers

Guides to help customers navigate Orbas Services—from signing up to booking local professionals.
By Jamahl Thomas
• 5 articles

Getting Started

Welcome to Orbas Services—your gateway to reliable, on‑demand local professionals. This guide walks you through setting up your customer account, verifying your identity, and taking your first tour of the dashboard. 1. Register an Account Web sign‑up 1. Open services.orbas.io in any modern browser. 2. Select Sign Up → I’m a Customer. 3. Enter your email address, create a strong password, and click Create Account. Mobile app sign‑up 1. Install Orbas Services from the App Store or Google Play. 2. Tap Create Account and follow the on‑screen prompts. 3. You can speed things up with Google or Facebook login (where available). Tip: Use an email address you can access immediately—verification is required before you can book. 2. Verify Your Email 1. Check your inbox for “Welcome to Orbas Services – confirm your email.” 2. Click the confirmation link or copy the six‑digit code into the verification field. 3. You’ll be redirected to the next step once your email is confirmed. Didn’t receive the message? Check Spam/Junk, then click Resend on the verification screen. 3. Complete ID Verification For everyone’s safety, Orbas operates a quick KYC (Know‑Your‑Customer) check before your first paid booking. 1. Upload a clear photo of a government‑issued ID (passport, driving licence, or national ID). 2. Take a live selfie to match your document. 3. Submit—automated checks usually clear in under two minutes. Manual review may take up to 24 hours. You can complete this step immediately or later via Account → Verification in your dashboard. 4. Explore Your Dashboard After verification you’ll land on the Customer Dashboard, where you can: - Discover services near your saved address, ranked by rating and availability. - View My Bookings—upcoming, past, and cancelled. - Check your Wallet for payment history and any pending refunds. - Update personal details or security settings in Profile. - Chat with support directly from the Help tab. Spend a few minutes exploring—most features are no more than two clicks away. 5. Quick Troubleshooting - Email not arriving: Whitelist @orbas.io and resend the confirmation. - ID upload failing: Ensure the image is JPG or PNG, under 10 MB, and taken in good light. - Forgot password: Select Forgot Password on the login page and follow the reset link. - No providers showing: Add or update your address in Profile → Location. Need Help? • Live chat: open the Help widget in the lower‑right corner of any page. • Email: support@orbas.io (responses within two business hours). • Knowledge Base: browse other articles in Getting Started for detailed walkthroughs. Welcome aboard—your first booking is just a few clicks away!

Last updated on Jul 14, 2025

Finding Services

Discovering the right professional is simple whether you need a one‑off handyman or ongoing personal care. This article shows you how to: - set or change your location - browse by category, keyword, or bundled package - refine results with filters and sorting - pick a provider manually or let Orbas Auto‑Match do the work 1. Set Your Service Location 1. Click the Location button at the top‑left of the page (or tap the map‑pin icon in the app). 2. Choose Use my current location to let the platform detect your area automatically or enter a postcode/town manually. 3. Confirm. Your dashboard and search results now show providers who serve that radius. Tip: Travelling? Switch location any time before booking to see providers at your destination. 2. Browse or Search 2.1 Categories Select Browse → Categories to open a visual grid of parent categories (e.g., Home Services, Beauty & Wellness, Events). Click any tile to reveal sub‑categories, then services. 2.2 Keyword Search Use the global search bar and type a skill, task, or tool (e.g., “plumbing leak fix”). Instant suggestions appear beneath; press Enter to view all matches. 2.3 Packages Some providers bundle recurring tasks or multi‑hour jobs into Packages (e.g., “Monthly Garden Care”). Choose Packages in the tabs just above the results list to see fixed‑price bundles. 3. Refine Your Results Once you have a result set, the Filter drawer on the left (web) or the Filter icon (mobile) lets you: - Distance – slider from 2 km up to 100 km. - Price range – choose minimum and maximum or toggle Fixed Price Only. - Rating – 4★ and above, 5★ only, or New Providers. - Availability – next‑day, this week, or specific calendar date. - Extras – background‑checked only, insurance included, eco‑friendly products. Apply filters and press Update; your list refreshes instantly. 4. Compare Providers Each card shows: - Profile photo & business name - Average rating & review count - Starting price or package cost - Earliest available slot Click a card to open the full profile with detailed bio, certifications, portfolio images, and customer reviews. 5. Choose Manual or Auto‑Match 5.1 Manual Booking If you’ve found the perfect professional, click Book Now on their profile. Select a date/time, confirm price, and pay—done. 5.2 Orbas Auto‑Match Pressed for time? Select Auto‑Match after applying your filters. Our algorithm sends your request to the top‑ranked qualified providers; the first to accept secures the job. You’ll see confirmation in your Bookings tab. 6. Quick Tips & FAQs - No results? Broaden your distance slider or remove specialty filters. - Multiple quotes? Shortlist up to three providers and compare side‑by‑side before paying. - Save favourites by clicking the heart icon; they appear under My Providers for one‑tap re‑booking. - Still unsure? Use live chat on any profile to clarify details before committing. Happy hunting—and remember, all bookings are protected by Orbas Services’ secure payment escrow and satisfaction guarantee.

Last updated on Jul 14, 2025

Booking a Service

Orbas Services makes scheduling a vetted professional straightforward. Follow these four steps to lock in your appointment with confidence. 1. Select the Service Navigate to Services on the top bar or tap Categories in the app. Browse by category, search by keyword, or jump straight to a bundled package such as Electrical Wiring & Installation. Open a service card to review its description, base price, and recent provider ratings. 2. Choose Date & Time Press Book Now and either: - Pick a Custom date & time from the calendar picker, or - Choose As per provider time‑slot to let the system suggest the next available opening. If you have more than one saved address, confirm the correct service location or tap Add new address to create one on the fly. 3. Select Your Serviceman (or Auto‑Match) After scheduling, you can: - Tap Choose Serviceman to review available professionals—sorted by rating, distance, and response time; or - Toggle Let the app choose to let Orbas Auto‑Match assign the best‑fit verified provider. Need extra hands? Adjust the Required persons field (e.g., set 2 for a large electrical job). 4. Review & Pay A concise summary shows: - Subtotal (service price) - Tax and platform fee - Any selected add‑ons Enter a promo code if you have one, then choose a payment method—wallet balance, debit/credit card, PayPal, or cash (where enabled). Press Proceed to checkout to confirm. After Checkout - You’ll see an on‑screen confirmation and receive an email receipt. - Track status under My Bookings—pending, confirmed, in‑progress, or completed. - Need changes? Open the booking and tap Modify (free up to the provider’s cancellation window). Tips for a Smooth Experience - Leave a brief Custom message for special instructions (e.g., "Please ring the side doorbell"). - Add multiple services to your cart before paying to avoid repeat transactions. - Look for the Lightning badge if you need same‑day arrival (guaranteed within two hours). If anything feels unclear during booking, start an in‑app chat or email support@orbas.io—we’re here 24 × 7.

Last updated on Jul 14, 2025

Payments & Fees

Orbas Services offers multiple secure payment options—including cards, digital wallets, and regional gateways—so you can pay the way that suits you best. This guide explains the methods we support, how fees are calculated, and what happens before, during, and after checkout. 1. Supported Payment Methods Global cards (Visa, Mastercard, Amex) via Stripe Checkout. Stripe’s pay‑as‑you‑go model keeps pricing transparent, with a small percentage plus a flat fee per card transaction citeturn0search0. UK interchange caps of 0.2–0.3 percent help keep card fees low for domestic purchases citeturn0search4. PayPal. Perfect if you prefer paying from your PayPal balance or linked bank. PayPal applies a modest seller fee—typically 2 percent on domestic payouts and 5 percent (capped) on low‑value cross‑border payments citeturn0search1turn0search9. Paystack. Ideal for Nigeria, Ghana, South Africa, and Kenya. Fees start at 1.5 % + ₦100 for local transactions, capped at ₦2,000; international cards cost about 3.9 % + ₦100 citeturn0search2turn0search6. bKash. A leading wallet in Bangladesh. bKash charges a small, merchant‑side fee that may vary by agreement; the customer pays no surcharge citeturn0search3turn0search7. Flutterwave. Popular across Africa. Local fees average 1.4 %–2 % in NGN (capped), while international payments incur a slightly higher percentage. Razorpay. Recommended for Indian rupee payments and UPI. Standard card fees range from 0.4 % (small debit) to 1.75 % (most cards); international cards average 3 % citeturn1search1turn1search5. Other regional gateways (CCAvenue, Instamojo, Iyzico, Midtrans, Mollie, PhonePe, SSLCommerz) are routed automatically based on your currency and location. They follow comparable “1–3 % + nominal flat fee” structures in line with global norms citeturn1search7. For cash bookings, select Pay in Cash at checkout—your provider will collect the amount in person. Cash bookings still attract the same platform fee and must be marked “paid” in‑app to keep your warranty active. 2. Fee Breakdown at Checkout Every Orbas Services invoice shows four figures: - Service price. The amount set by your provider (e.g., £135 for electrical wiring). - Tax. VAT or regional sales tax is added where applicable. - Platform fee. A small fee (usually under 12 %) that funds marketplace support, insurance, and payment security. - Payment‑gateway fee. Already embedded in the total—we negotiate wholesale rates across partners so you don’t pay extra at the point of sale. Typical merchant fees fall between 1.5 % and 3.5 % worldwide citeturn1search7. Example: £135 service + £27 VAT (20 %) + £15 platform fee = £177 total. The gateway fee is deducted on our end; you see only the grand total. 3. Security & Compliance All card data is processed exclusively by PCI‑DSS Level 1 providers such as Stripe and PayPal; Orbas never stores card numbers on its own servers citeturn0search0. Gateway traffic is encrypted end‑to‑end using TLS 1.2+. We also comply with regional mandates such as Strong Customer Authentication (PSD2) in Europe and RBI tokenisation in India; additional 3‑D Secure prompts may appear for high‑risk transactions. 4. Refunds & Reversals - Partial or full refunds are processed back to the original payment method—Stripe or PayPal refunds typically clear in 5–10 business days, depending on your bank’s settlement window citeturn0search5. - Wallet and cash refunds are returned as in‑app credit first; you may withdraw to your bank once processed. - Platform fees are refunded in full if the booking is cancelled before the provider begins work. 5. Tips for Minimising Fees 1. Use local gateways when available (e.g., Paystack in NGN) to avoid foreign‑exchange surcharges citeturn0search2. 2. Bundle services—one combined checkout reduces per‑transaction fees. 3. Avoid last‑minute cancellations; re‑booking triggers another gateway fee. 6. Need Help? If a payment fails or a charge looks incorrect, open Help → Billing Support from your dashboard or email support@orbas.io. Our finance team responds within one business day. Your payments keep the platform thriving—thank you for choosing Orbas Services.

Last updated on Jul 14, 2025

Account & Security

Account & Security on Orbas Services Your Orbas Services profile is the key to booking and managing professional help safely. This guide explains how to keep that key secure, update personal details, and alert us to anything suspicious. 1. Keep Your Account Safe 1.1 Use a unique, strong password Create a password you’ve never used elsewhere—long, memorable, and made of three random words (e.g. lamp‑river‑violet). Avoid browser‑auto‑saved passwords; instead, store it in a reputable password manager. 1.2 Watch for phishing Orbas will never ask you to reveal your full password, payment card details, or verification codes in email or chat. If a message feels urgent or off‑brand, ignore the link and contact support directly. 2. Update Personal Information You can change your name, phone, email, or address any time: 1. Go to Profile → Settings. 2. Tap Edit next to the field you wish to change. 3. Save and confirm via a short re‑auth prompt. Personal data edits follow the same principles recommended by leading providers: always behind login, and sometimes protected by an additional auth step to prevent SIM‑swap attacks. Tip: Updating your primary address refines service search results so you only see providers who travel to your area. 3. Manage Devices & Sessions - Active sessions – View and revoke any browser or mobile session from Profile → Security → Devices. - Logout everywhere – One‑tap kill‑switch if you misplace a phone or notice an unknown login. 4. Report Problems or Abuse 4.1 Flag a provider or listing Open the listing, tap Report, choose a reason (misconduct, unsafe content, spam, etc.), and add optional notes or screenshots. The complaint is routed to our Trust & Safety team for review in line with global marketplace standards such as the INFORM Consumers Act. 4.2 Report suspicious account activity If you spot logins from unfamiliar locations or unexpected password‑reset emails, immediately: - Change your password. - Revoke unknown sessions. - Contact support via Help → Security or email security@orbas.io. All security tickets receive priority handling under our incident‑response SLA (6hr first reply). 5. Need Help? Visit Help Center → Account & Security for FAQs, or open a live‑chat ticket. Our agents can guide you through password resets, 2FA setup, or suspicious‑activity investigations. By following these steps, you’ll keep your profile—and your payments—safe while enjoying seamless service bookings on Orbas Services.

Last updated on Jul 14, 2025